Fluke Networks 金牌支持服务

申请金牌服务

具体流程因您的所在地而异,但是金牌支持会员的服务申请在所有我们授权的服务中心均享有优先权。

金牌修理、校准、借用设备或配件的更换等所有申请必须经由技术支持处理。请注意:You will be asked for your Gold Support membership number and product serial number(s) to verify the Gold entitlement.

联系技术支持的方式

  • For immediate response, call your members-only Gold hotline (log in to My Account to access it).
  • Call the general technical support number
  • Click here to submit a Service request
  • Log in to My Account and submit a New Support Incident
服务类型 具体流程/您的期望
维修

 

  • 技术支持将验证金牌会员资格、维修需求和借用设备权利。
  • 您会收到 RMA(退料授权编号)、隔夜借用设备(如适用),以及装运说明。
  • Your unit will be repaired with priority at the Service Center.

 

Annual Factory Calibration

 

  • Technical Assistance will verify Gold membership, serial number(s) and shipping address.
  • 您会收到 RMA(退料授权编号)和装运说明。注:如果希望获得借用设备,我们建议您在校准需求日期 6 周前安排预订。装运单无需提前安排,可立即发送。
  • Your unit will be calibrated with priority (<5 day) turnaround through the Service Center. Expect 1-2 weeks including shipping both to and from the Service Center.

 

零配件更换

 

  • Technical Assistance will verify Gold membership and isolate failure to the component if possible.
  • If a covered accessory that shipped with the kit covered by Gold Support is deemed defective or faulty, the accessory replacement will be ordered and shipped directly to you. 注:在某些情况下,您可能需要在更换配件发货之前寄还存在缺陷的配件。