Fluke Networks 金牌支持服务

使用金牌支持的益处

作为金牌支持计划会员,我们在处理完你的订单之后,会立刻向您发出一封电子邮件,里面含有您的金牌会员 ID 和密码。

Once you receive your company’s Gold Membership Number and Pin, we suggest that you visit www.flukenetworks.com/myaccount to create an account. This account will unlock access to “member only” training materials and webcasts for all your covered products. If you have more than one person using the equipment covered, they can also create an account associating with the company Gold Membership number and pin.

设置“我的账户”

如果您以前未在 www.flukenetworks.com/myaccount 上开通过账户,您需要开通一个账户才能使用所有金牌支持服务。利用您的联系信息完成注册,然后添加您收到的金牌会员号码和密码。

If you already have an account, you can simply add your Gold Number and Pin to your account by choosing “Edit Personal Information” and scrolling to the bottom of the page.

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访问优先技术支持

Should you require TAC assistance simply call the Gold Hotline number you received with your welcome materials (find your local Gold Hotline number). 在进行会员验证时,请备好您的金牌会员 ID 和序列号。

The Gold Support program provides for 24 hour, seven days a week coverage for technical support except United States holidays (New Years Day, President’s Day, Memorial Day, Independance Day, Labor Day, Thanksgiving and Day after Thanksgiving, Christmas Eve and Christmas). 我们的全球技术支持中心位于美国华盛顿州西雅图总部和荷兰埃因霍温总部,拥有众多训练有素的技术人员。有时,技术人员可能正忙于帮助其他用户,因此您可能需要稍候一段时间。您可从世界各地致电该中心。请留下语音信息,包括您的姓名、国家以及回电号码,。